Refund Policy

Refund Policy

At thegrovy, customer satisfaction is our priority. We aim to provide a clear and fair refund policy so you know exactly what to expect before making a purchase. Please review the terms below carefully.

Eligibility for Refunds To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in new condition
  • A refund request must be submitted within 60 days of delivery
  • The product must be returned in its original packaging, if applicable
  • All returns must be approved by our support team before being sent back

How to Request a Refund To request a refund, please follow these steps:

  1. Contact us at info@thegrovy.com with your order number and a brief description of the issue
  2. Wait for approval and return instructions — unapproved returns may not be accepted
  3. Send the item back using a trackable shipping method
  4. Once we receive and inspect the return, the refund will be issued to your original payment method

Non-Refundable Items Refunds will not be issued for:

  • Used, worn, or damaged items
  • Returns requested after the 60-day window
  • Items returned without prior approval or tracking information
  • Gift cards, promotional items, or bonus products (unless otherwise stated)

Shipping & Return Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
  • For orders that included free shipping, the original shipping cost may be deducted from the refund amount

Damaged or Defective Items If your order arrives damaged or defective, please contact us immediately at info@thegrovy.com. We will review the issue and offer either a replacement or a full refund, including any applicable shipping costs. Your satisfaction depends on a working device — we take this seriously.

Refund Processing Time Refunds are typically processed within 5–10 business days after the returned item is received and inspected. Processing times may vary depending on your payment provider or bank.

Policy Enforcement thegrovy reserves the right to deny any refund request that does not meet the conditions outlined above. All refund decisions are final once the return has been reviewed and processed.

Contact Us If you have any questions regarding this Refund Policy, please reach out to us at: 📧 info@thegrovy.com

Thank you for choosing thegrovy — clean, simple, and built for you.